There are 3 Jobs in Agoda International (malaysia) Sdn. Bhd. to Choose
Managing the Real time analysts who are responsible for:Call flow real time monitoring through Verint/Genesys PulseIntra-day call and work volume monitoring as compared to forecast.Real time activities monitoring related to staffing - Is involved in making appropriate recommendations and adjustments to leverage, skill changes, post OT, or escalate as required.Monitor and r ...
Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Professionally handle high volume of inquiries from clients and customers.You will be accountable for meeting individual (KPIs) and team goals.Understand and deliver business strategies and improve customer services ...
o Real Time Monitoring: o Monitor and affect the SLA performance throughout the day, to achieve strategic targets and support business objectives. o Deploying effective and appropriate interventions, in line with the pre-agreed escalation matrix, on the day. As well as maintaining, updating and being an SME, on the Real-Time Intervention Toolbox. o Support ongoing business ...
